Founding Enterprise Systems on Enterprise Performance Analysis

Information, knowledge and learning systems are developed with the implicit belief that their existence will lead to better performance for those using them, and that this will translate into better performance for the organisations for which the user works. One important activity that must occur prior to requirements analysis for such systems is organisational and human performance analysis. One key software application that is missing from most organisations is an integrated enterprise system for analysing performance needs, determining appropriate support solutions, monitoring the effect of those solutions, and facilitating the reuse and sharing of the resulting knowledge. A model for such a system is presented, together with a prototype demonstrating how such a system could be implemented.